How we work
We put customer success first
We understand the importance of providing exceptional service and building strong relationships with our customers and partners. We do this through state of the art systems, best-practice processes, and a customer-centric mindset.
Mindset
Customer-First Approach
At Logos, our operations revolve around understanding the complete customer journey. We go beyond meeting basic expectations by focusing on extraordinary service, relationship-building, and comprehensive support. Best practices include proactively identifying customer needs, delivering transparent communication, and continuously enhancing our support methods to create a lasting, positive impact.
Support
Technical Support
Our 2nd line support team is dedicated to providing timely, knowledgeable assistance across channels, including phone, email, and our online portal. Adopting best practices, we focus on consistent customer interactions, root-cause problem-solving, and continuous training to keep our product knowledge sharp. This ensures customers experience fast, effective solutions that build loyalty and trust.
Our Enterprise Support offers monthly status meetings where we present all statistics and listen to how we can improve.
Systems
Service Portal & Status Page
To make it easy for customers and partners to stay informed, we offer a user-friendly service portal with ticket tracking, a searchable knowledge base, and 24/7 access to resources.
Our real-time system status page and notifications ensure transparency on service availability and performance. We follow best practices by providing timely maintenance alerts, updates, and real-time monitoring, allowing customers to make informed decisions and minimize potential disruptions.
Delivery
Delivery Management
Our Delivery Management team is ready to support customers and partners from onboarding, through hypercare to go-live and handover to support for daily operations. The team also oversees any development projects (customizations, integrations, etc.) and will ensure prompt handling of any escalations needed.
On-Site Service (DK)
Logos On-Site Service in Denmark
Get Started
All customers start with a pilot
To get started contact our sales team and set up a meeting
